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Overview

Hundreds of emails a week pour into a user's inbox. Keeping track of them is a chore. But multiply that by 500 or 2,000 or even 10,000 workers and managing email becomes much more than a chore.

Combine this problem with the regulations coming into force on customer privacy, fair trade and corporate governance, and you have a situation where it's no longer sufficient to filter out spam and viruses, manage the email system and remind users to delete their old messages.

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It is estimated that 60% of business critical information is stored within corporate messaging systems, and the average IT administrator can spend nearly a day a week recovering old messages. This makes it essential to be able to archive emails in a way that they can be easily and quickly accessed again.

Email has replaced the memo and even to some extent the telephone for business communications. This means that email is the communication medium of record. If a company is sued, lawyers will go to email records for evidence.

Businesses are now realising that they need to save emails holding important information about financial expectations, sales and customer interactions, in an organised way that makes them easily searchable and accessible.



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